To find out if your timecard exports have been affected, please answer the following questions:
- Do you track Sunday hours separately on your timecard exports?
- Did you run your timecard exports between Thursday 13th June at 10am and Tuesday 18th June at 3pm?
If the answer to 1 or both of these questions is yes, we believe an error has occurred on your timecard exports. This error could result in incorrect hours being allocated to your staff. We strongly advise that you run your timecard exports again to ensure your staff are paid correctly.
We discovered this issue at 4pm on Thursday 20th June. Our team has worked overnight and this issue is now resolved.
For those affected, we apologise sincerely for the impact this has had on you, your business and your staff. We work hard every day at Bizimply to make your job easier and our team is here to provide any follow-up support that you may need at firstname.lastname@example.org.
You can find a more detailed explanation of the error that occurred here:
Timecard Export Error Explained